Privacy Policy

1. Introduction

Streamline Media FZ-LLC ("Company", "we", "us", or "our") operates the FanvueCRM platform. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service.

We are committed to protecting your privacy and handling your data transparently. Please read this Privacy Policy carefully. By using our Service, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

We collect the following types of information:

2.1 Information You Provide

• Account Information: Name, email address, and display name when you create an account.
• Payment Information: Billing details processed securely by Stripe. We do not store your full credit card number.
• CRM Data: Fan notes, tags, conversation data, and other content you input into the Service.

2.2 Automatically Collected Information

• Usage Data: Pages visited, features used, time spent, and interaction patterns.
• Device Information: Browser type, operating system, IP address, and device identifiers.
• Cookies: We use essential cookies for authentication and session management.

3. How We Use Your Information

We use collected information for the following purposes:

• To provide, maintain, and improve the Service.
• To process transactions and manage subscriptions.
• To send important notices such as billing reminders, security alerts, and service updates.
• To provide AI-powered features such as fan profiling and message suggestions.
• To detect and prevent fraud, abuse, or technical issues.
• To comply with legal obligations.

4. Data Sharing & Disclosure

We do not sell your personal data. We may share information only in the following circumstances:

• Service Providers: With trusted third-party providers (e.g., Stripe for payments, cloud hosting providers) who process data on our behalf under strict contractual obligations.
• Legal Requirements: When required by law, regulation, legal process, or governmental request.
• Business Transfers: In connection with a merger, acquisition, or sale of assets, subject to the applicable privacy obligations.
• With Your Consent: When you have explicitly consented to the sharing of your data.

5. Data Security

We implement industry-standard security measures to protect your data, including:

• Encryption of data in transit (TLS/SSL) and at rest (AES-256).
• Access controls and authentication mechanisms for all internal systems.
• Regular security audits and vulnerability assessments.
• Secure data centers with physical and environmental protections.

While we strive to protect your data, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.

6. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, or as required by law. When your account is terminated, we will delete or anonymize your personal data within 90 days, except where retention is required for legal or legitimate business purposes.

7. Your Rights

Depending on your location, you may have the following rights:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request correction of inaccurate or incomplete data.
• Deletion: Request deletion of your personal data.
• Portability: Request a copy of your data in a structured, machine-readable format.
• Objection: Object to processing of your data for certain purposes.

To exercise any of these rights, contact us at support@fanvuecrm.com. We will respond within 30 days.

8. Third-Party Services

Our Service may integrate with third-party platforms (e.g., Fanvue, Stripe). These third parties have their own privacy policies, and we encourage you to review them. We are not responsible for the privacy practices of these third-party services.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure that appropriate safeguards are in place to protect your data in accordance with applicable data protection laws.

10. Children's Privacy

Our Service is not intended for individuals under the age of 18. We do not knowingly collect personal data from children. If we become aware that we have collected personal data from a child, we will take steps to delete it promptly.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be communicated via email or through a notice on the Service. Your continued use of the Service after changes become effective constitutes acceptance of the revised policy.

12. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us: